With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support employees available to provide customers with support to resolve Cloud Referral issues.
Important
1. These contact details must be used by our Cloud Referral customers only. For resellers, we have separate contact details which are listed here - Modern Support - Contact Directory.
2. These contact details must be used by customers only when they need support to resolve their Cloud Referral issues.Support Hours
Customers can access Modern Support during:
- Local business hours, to log issues/requests with any type of severity.
- Off-business hours & holidays, to log critical issues.
Support Channels
Customers can access Modern Support via Email or Phone using the details mentioned in the table below.
| Country | Phone | Local Business Hours | |
|---|---|---|---|
| Australia | usersupport.au@cloud.im | 1-800-069-943 | 9:00 am - 5:00 pm |
| Belgium | usersupport.Benelux@cloud.im | 0800-291 06 | 9:00 am - 5:30 pm |
| Canada | usersupport.ca@cloud.im | 1-844-615-0799 | 9:00 am - 5:00 pm |
| France | usersupport.fr@cloud.im | 0 805 98 56 35 | 9:00 am - 5:30 pm |
| Netherlands | usersupport.Benelux@cloud.im | 0800 0227238 | 9:00 am - 5:30 pm |
| New Zealand | usersupport.nz@cloud.im | 800-480-285 | 8:00 am - 5:00 pm |
| United Kingdom | usersupport.uk@cloud.im | 44 8081751507 | 9:00 am - 5:30 pm |
| United States | usersupport.us@cloud.im | 1-855-660-6231 | 6:00 am - 8:00 pm |