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Knowledge base
For New Resellers
How to Use the Cloud Marketplace
6
00 Introduction to Ingram Micro Cloud Marketplace
01 How to Become a Reseller with Ingram Micro
02 How to Sign in to the New Ingram Micro Reseller Control Panel
03 Ingram Micro Cloud Marketplace Reseller Starter Guide
04 How to use Cloud Marketplace unified Reseller control panel Video series
View all 6
Frequently Asked Questions
3
02 I am a new reseller with Ingram Micro Cloud, when should I expect my first invoice?
03 Ingram Micro mails going to SPAM folder
Reseller Control Panel URLs
About Support
7
Modern Support - Contact Directory
Modern Support - Contact Directory for Customers to report Cloud Referral issues
Modern Support - Contact Directory for End-Customers to report Microsoft Office 365 issues
Modern Support Directory - Manager Escalation Emails
Modern Support Self Service Portal (SSP) - How to create a ticket
View all 7
Cloud Marketplace
Ideas Portal
2
01 Ideas Portal - Introduction
02 Ideas Portal – Accessing the Portal
Billing - General
17
01 How To Switch To Classic Panel
02 How to View & Download Invoices and other Financial Documents
03 How to Pay Unpaid Invoices
04 How to View Order History
05 How to Setup Or Enable Credit Card or Other Automatic Payment Method
View all 17
Cloud Marketplace - Starter Guide
30
01 Activating Your Ingram Micro Cloud Marketplace Account
02 How Do I Set the Security Question and Answer for The Staff User?
03 How do I sign up for notifications on Marketplace updates and downtime
04 How to activate and configure your White-Label Marketplace
05 How to Add a New Customer trough the Reseller Control Panel
View all 30
Shopping Cart Feature
5
01 Shopping Cart - Introduction
02 How to: Save Shopping Carts
03 How to: View Saved Shopping Carts
04 How to: Edit Saved Shopping Carts
05 How to: Delete Saved Shopping Carts
Billing - Net Terms - FAQs
8
00 Wire transfer, EFT and Check payments details for submitting payments for invoices
01 What is “Net Terms”?
02 Switching from Credit Card payment terms over to “Net 30 Terms”
03 Can a Net Terms reseller pay with credit card?
04 How to: Use Existing Credit to Clear Open/Unpaid Invoices
View all 8
Billing - Direct Debit - FAQs
16
01 Are there different types of Direct Debit Schemes and which one applies to the Ingram Micro Cloud Marketplace?
02 Does the Direct Debit Mandate expire?
03 How long does the transfer take from a current payment method to Direct Debit?
04 How To Setup Direct Debit As Payment Method in New Unified Reseller Control Panel
05 I am an existing Ingram Micro Cloud Reseller, can I sign up for “Direct Debit”?
View all 16
Billing - Consolidated Invoicing - FAQs
11
00 Are all subscriptions/services included in consolidated invoicing? What is not included?
01 Can I receive one invoice for all my transactions?
02 Can I still receive one invoice per customer?
03 Consolidated Invoicing - Introduction
04 How do I change my account information?
View all 11
Release Notes
33
Ingram Micro Cloud Marketplace - New Reporting and Data Export (RDE) – April 2022
Ingram Micro Cloud Marketplace – Microsoft Update – April 2021
Ingram Micro Cloud Marketplace – Microsoft Update – October 2020
Ingram Micro Cloud Marketplace – Microsoft Updates – January 2023
Ingram Micro Cloud Marketplace – New Resources Tab – November 2022
View all 33
Cloud Store
7
01 Overview of the Cloud Store
02 Cloud Store - Quick Start Guide
03 Cloud Store - Table of Contents
04 Downloads
05 Roles and Responsibilities
View all 7
Cloud Store - Sales Category
5
01 Sales Category – Introduction
02 How to: Create a New Sales Category
03 How to: Add a Service to a Category
04 How to: Add or Change Sales Category's Icon
05 How to: Remove a Sales Category’s Icon
Cloud Referral
3
Cloud Referral - Starter Guide
Cloud Referral - FAQs
Cloud Referral Portal
Reseller Control panel
2
Branding
New Unified Control Panel
Customer Control Panel
1
Customer Control Panel - Starter Guide
Cloud Marketplace Integrations
9
PSA Integrations - Introduction & Release Notes
PSA Integrations - Syncro
PSA Integrations - ConnectWise
PSA Integrations - Autotask
Cloud Marketplace APIs
View all 9
ULTRA
5
ULTRA’s Exclusive: How to take advantage of vouchers
Modern Support - ULTRA Membership Program
ULTRA Insights Article 1
ULTRA Insights Article 2
ULTRA’s Exclusive: How to take advantage of Pluralsight
Security Solutions
Check Point
10
00 - How to purchase Check Point products on the Cloud Marketplace
01 - How to input your Check Point Partner ID into the Marketplace platform
02 - CloudGuard Network Security (IaaS) Deployment and Admin Resources
03 - SandBlast Agent Deployment and Admin Resources
04 - SandBlast Mobile Deployment and Admin Resources
View all 10
Cisco Umbrella
4
01 Cisco Umbrella - Starter Guide
02 How to purchase Cisco Umbrella from Ingram Micro Cloud Reseller Control Panel
03 How to Update the License seats for Cisco Umbrella
04 How to: Cancel the subscription
DeliverySlip Secure Messaging
28
01 DeliverySlip – Starter Guide
02 How to Purchase Delivery Slip from Customer Control Panel
03 How to: Setup Secure Messaging Customer Portal
04 How to: Create Users' Credentials for Secure Messaging Customer Portal
05 How to: Send and Receive Secure Messages
View all 28
Entrust
16
01 Starter Guide
03. How to Purchase Entrust from Reseller Control Panel
04. How to purchase Entrust from Customer Control Panel
05 How to Add a Domain to Entrust
06 How to submit a Certificate Creation order for Entrust
View all 16
ESET
4
03 ESET: Troubleshooting Guide
01 ESET: Ingram Micro Activation & Installation Steps
02 ESET: FAQs
04 ESET: Demo of Cloud Marketplace processes
Hornet Security
2
01 Hornetsecurity: Spam & Malware Protection - How to order
02 Hornetsecurity - Important Information
IBM MaaS360 with Watson
45
01 Introduction - IBM MaaS360 Starter Guide
02 Introduction - MaaS360 Overview Videos
03 Introduction - MaaS360 Case Studies
04 Introduction - Overview of the MaaS360 plans
05 Introduction - Overview of add-on features
View all 45
IBM Security ReaQta
19
01 Introduction - ReaQta Starter Guide
02 Introduction - ReaQta Overview Videos
03 Introduction - ReaQta Case Studies
04 Introduction - Overview of Plans & Pricing for ReaQta
05 Introduction - IBM’s overview of ReaQta
View all 19
IBM Security Verify
13
01 Introduction - IBM Security Verify Starter Guide
02 Introduction - IBM Security Verify Overview Videos
03 Introduction - IBM Security Verify Case Studies
04 Introduction - Overview of IBM Security Verify plans
05 Introduction - IBM Security Verify Product Packaging - Base and Add-on Parts
View all 13
Kaspersky Lab
17
00 Kaspersky - Starter Guide
01 How to Purchase Kaspersky Subscription from the Reseller Control Panel
02 How to Purchase Kaspersky from Customer Control Panel
03 How to manage/add number of devices in Kaspersky
04 How to view Activation code of Kaspersky Subscription
View all 17
Rpost - RMail
8
Rpost - RMail
01 How to Purchase RMail Subscription from Ingram Micro Reseller Control Panel (UX1 Cloud Marketplace)
02 How to- Purchase RMAIL from Customer Control Panel (CCP)
03 How to Increase or Decrease Resource Limits for RMail Subscription
04 How to Enable or Disable Automatic Renewal of the RPost – Rmail Subscription
View all 8
Sophos
1
01 Sophos Partner Set Up Guide
Spamina
14
01 Spamina Starter Guide
02 How to Purchase Spamina from Customer Control Panel
03 How to Check Provisioning Status for a Spamina Subscription
04 How to Configure and Setup Your Spamina Product
05 How to Edit Spamina Product(s) Assigned to Service Users
View all 14
Trend Micro - Cloud App Security
6
00 Trend Micro Cloud App Security (TMCAS) - Starter Guide
01 How to purchase Trend Micro Cloud App Security from Ingram Micro Cloud Reseller Control Panel
02 Opening and Understanding the TMCAS Tab in CCP
03 How to: Assign Service User Global Administrator Rights
04 How to: Add Resources
View all 6
Trend Micro - Hosted Email Security (HES)
17
00 Trend Micro Hosted Email Security (HES) – Starter Guide
01 How to purchase Trend Micro Hosted Email Security from Ingram Micro Cloud Reseller Control Panel
02 Getting Started with Trend Micro Hosted Email Security
03 How to Purchase Trend Micro Hosted Email Security from Customer Control Panel (CCP)
04 How to Renew Trend Micro Hosted Email Security from Customer Control Panel
View all 17
Trend Micro - Worry Free Business Security
11
01 Trend Micro Starter Guide
02 How to Purchase Trend Micro - Worry Free Business Security Services from Customer Control Panel
03 How to Login to Trend Micro - Worry Free Business Security Services
04 How to buy additional licenses for Trend Micro - Worry Free Business Security Services
05 How to change Resource limits in Trend Micro - Worry Free Business Security Services
View all 11
Bitdefender
3
01 How To Purchase a Bitdefender Cloud Security for MSP Subscription on IM Cloud Marketplace
02 Bitdefender Subscription & Billing Details
03 How To Become a Bitdefender Authorized Partner
Xvantage
About Support
2
01 - XV - Submit a Cloud Support Ticket, Contact Cloud Support
XV - Modern Support - Contact Directory
Xvantage Starter Guide
12
01 - XV - Log in to Ingram Micro Xvantage
02 - XV - Update / change my account information
03 - XV - Update / change payment types
04 - XV - Update / change Notification preferences
05 - XV - Create a new subscription / product order
View all 12
Billing - General
8
00 - XV - View & Download Invoices and other Financial Documents
01 - XV - Pay Unpaid Invoices
02 - XV - View Order History
03 - XV - Generate and Download a Cloud Report (RDE)
04 - XV - Difference between “Net terms” and “Prepaid terms” under Billing Terms
View all 8
Billing - Net Terms - FAQs
8
00 - XV - Wire transfer, EFT and Check payments details for submitting payments for invoices
01 - XV - What is “Net Terms”?
02 - XV - ‘Credit Hold’ Status on Reseller Account
03 - XV - Switching from Credit Card payment terms over to “Net 30 Terms”
04 - XV - Can a Net Terms reseller pay with credit card?
View all 8
Billing - Consolidated Invoicing - FAQs
11
00 - XV - Are all subscriptions/services included in consolidated invoicing? What is not included?
01 - XV - Can I receive one invoice for all my transactions?
02 - XV - Can I still receive one invoice per customer?
03 - XV - Consolidated Invoicing - Introduction
04 - XV - How do I change my account information?
View all 11
Microsoft 365 NCE
1
XV - Microsoft 365 NCE - How to find your Partner MPN ID and Tenant Domain
Microsoft Azure
1
XV - Accept the Microsoft CSP Relationship
Microsoft CSP Perpetual Software
1
XV - How to View and Copy the License Key of the Microsoft CSP Perpetual Subscription
Cloud Infrastructure Solutions
IaaS Cost Optimization Services
4
01 How to Submit an Order for CloudCheckr for Azure
02 CLOUDCHECKR ONBOARDING GUIDE FOR INGRAM MICRO RESELLERS
04 Edit Subscription name in Cloudcheckr for Azure
05 Adding New Subscriptions to Existing Azure Resellers in Cloudcheckr
IaaS Managed Services
2
CMP
Xvantage
Amazon Web Services (AWS) - Cloud Checkr
2
CMP
Xvantage
Ingram Micro AWS FTR
1
01 - Purchasing AWS FTR Offerings from Ingram Micro Cloud Marketplace
IBM Cloud
16
01 What is IBM Cloud?
02 How to place an order for IBM Cloud on Ingram Cloud Marketplace?
03 How to apply a Feature Code to your IBM Cloud account
04 How to view IBM Cloud consumption if provisioned from the Ingram Cloud Marketplace
05 How to manage billing and stop charges on IBM Cloud
View all 16
Ingram Micro Cloud Orchestrator (IMCO)
33
How to access your server
How to add new users for the MSP manager panel
How to apply a policy to limit allowed virtual machine sizes
How to call the Multi-Cloud Orchestrator REST API
How to configure an Instant-WVD deployment
View all 33
Microsoft Azure
2
CMP
Xvantage
Google Cloud Platform (GCP)
6
01 GCP - Prerequisites to order
02 GCP - How to place an order
03 GCP - How to transfer an existing GCP account to Ingram Micro
04 GCP - How to qualify to sell GCP
05 GCP - Frequently Asked Questions (FAQs)
View all 6
AWS Simple Active Directory & Workspaces
2
01 AWS Simple Active Directory (AD) - How to order
02 AWS Workspaces - How to order
Business Applications
Adobe
2
CMP
Xvantage
HelloSign - Connect
2
01 How to Purchase HelloSign Subscription from the Ingram Micro Cloud Marketplace
02 How to Activate the HelloSign Subscription
Microsoft CSP Perpetual Software
3
CMP
Xvantage
How to install Office LTSC 2021
Microsoft 365 NCE
3
CMP
Xvantage
Exchange Online
Microsoft - Software Subscriptions in CSP
1
How to Purchase Microsoft Software Subscriptions
Microsoft – Windows 10
1
CMP
IBM SPSS Modeler
13
01 IBM SPSS Modeler - Starter Guide
02 How to purchase IBM SPSS Modeler from Cloud Marketplace
03 How to Purchase IBM SPSS Modeler from Reseller Control Panel
04 How to Purchase IBM SPSS Modeler from Customer Control Panel
05 How to login to IBM SPSS Modeler portal from Customer Control Panel
View all 13
IBM SPSS Statistics
14
01 IBM SPSS - Starter Guide
02 How to purchase IBM SPSS Statistics from Cloud Marketplace
03 How to purchase IBM SPSS Statistics from Reseller Control Panel
04 How to login to IBM portal from Customer Control Panel
05 How to purchase IBM SPSS Statistics from Customer Control Panel
View all 14
Autodesk
22
01 Autodesk - Starter Guide
02 How to: Handle Provisioning Failure for Error Codes: 70 & 71
03 How to: Prevent Multiple Records for the same Customer from Being Created with Autodesk
04 Important Considerations
05 How to: Download Autodesk Software from the Autodesk Account Management Portal
View all 22
DocuSign
10
00 DocuSign - Starter Guide
01 How to Purchase DocuSign from the Cloud Marketplace
02 How to Purchase a DocuSign Subscription from Customer Control Panel
04 How to: Change Resources of your Docusign Subscription
05 How to: Enable or Disable Automatic Renewal of your Docusign Subscription
View all 10
Intuit Quickbooks Online (QBO)
7
01 Intuit Quick Books - Starter Guide
02 How to: Create Administrator’s Quick books Account
03 How to: Download the Quick Books Client
04 How to: Access Administrator’s/Customer’s Quic kBooks Account (CCP)
05 How to: Invite Accountant(s) to Use Quick Books
View all 7
Microsoft Dynamics 365 for Financials
1
CMP
New Day At Work - Workspace 365
29
01 Workspace 365 - Starter guide
02 How to Purchase Workspace 365 from Ingram Micro Reseller Control Panel
03 How to Purchase Workspace 365 from Reseller Control Panel
04 How to Purchase Workspace 365 from Customer Control Panel
05 Adding New Users to Workspace 365
View all 29
Microsoft: Announcements
2
2023.01 - Important licensing changes to Microsoft Commercial Business in the European Union (EU), Norway, and UK
2022.10 - Transition from DAP to GDAP: GDAP Bulk Migration Tool
Microsoft: General Information
2
CMP
Xvantage
Communication and Collaboration
TeamViewer
1
01 TeamViewer – Subscriptions and Add-ons
Cisco Flex
1
01 How to Purchase Cisco Collaboration Flex from Control Panel
Skype for Business (Microsoft Teams)
10
01 Skype for Business to Teams migration support guide
FAQ - Calling capabilities
FAQ - Device Compatibility
FAQ - Intelligent Communications/General
FAQ - Management Capabilities
View all 10
Cisco
1
Cisco - Add Cisco Reseller ID (DRAN) in Reseller Control panel
Cisco Spark
3
01 Cisco Spark - Starter Guide
02 How to: Purchase Cisco - Spark from Ingram Micro Cloud Market Place
FAQ - Cisco Spark
DropBox
1
CMP
Google Workspace
1
CMP
Ingram Micro Microsoft Lync
4
Adding Microsoft Lync 2013 Licenses to Your Hosting Subscription
Downloading and Configuring the Lync Client
Enabling Lync for Your Users
Microsoft Lync 2013: Starter Guide
Intermedia
6
How to Purchase Intermedia from Ingram Micro Reseller Control Panel
FAQ – Intermedia
Intermedia Starter Guide - Next CP
How to Get Notifications from Intermedia Control Panel
How to Access Intermedia’s Control Panel from the Customer’s Control Panel
View all 6
Microsoft Office 365
1
CMP
Nomadesk
16
01 Nomadesk - Starter Guide
02 How to Purchase Nomadesk from Reseller Control Panel
03 How to Purchase Nomadesk from Customer Control Panel
04 How to Upgrade Nomadesk Trial to Paid Version
05 How to Add a New User to Nomadesk
View all 16
InfraCom - MS Teams Direct Routing
2
01 InfraCom - MS Teams Direct Routing - How to order
02 InfraCom - MS Teams Direct Routing - Subscription Management
GoTo Resolve
1
GoTo Resolve for MSP Activation Guide on the Cloud Marketplace
Backup and Disaster Recovery
Acronis
2
CMP
Xvantage
Dropsuite - NFR
4
01 Starter Guide – Dropsuite NFR (Not For Resale)
02 How to Purchase Dropsuite NFR from Ingram Micro Cloud Marketplace
03 How to Log in to Dropsuite Portal from the Reseller Control Panel
04 How to Download Dropsuite NFR Application from the Reseller Control Panel
IBM Spectrum Scale
2
01. IBM Spectrum Scale - Starter Guide
02. How to Purchase IBM Spectrum Scale from Reseller Control Panel
IBM Spectrum Storage Insights Pro
1
CMP
IBM Spectrum Protect Plus
9
01. Starter Guide - IBM Spectrum Protect Plus
02. How to Purchase IBM Spectrum Protect Plus from Reseller Control Panel
03. How to Purchase a Subscription for IBM Spectrum Protect Plus from Customer Control Panel
04. How to Enable/Disable Auto-Renewal for a Subscription for IBM Spectrum Protect Plus
05. How to Renew a Subscription for IBM Spectrum Protect Plus
View all 9
Storage Guardian
11
00 Starter Guide - Storage Guardian
01 How to Purchase Storage Guardian from the Cloud Marketplace
02 How to Purchase Storage Guardian from Customer Control Panel
03 How to Update/Manage Add-on of Storage guardian subscription from Customer Control Panel
04 How to Change Resource limits of Storage Guardian from Customer Control Panel
View all 11
Acronis Backup for O365
7
01 Acronis Backup for O365 – Starter Guide
02 How to: Assign Acronis to Your O365 Administrator
03 How to: Download and Install Acronis Backup Agent
04 System Requirements for Running the Acronis Backup Agent
05 How to: Run a Backup Recovery
View all 7
Acronis Backup - PAYG and Capped Storage
9
01 Acronis Backup Cloud Starter Guide
02 How to Purchase Acronis PAYG from Ingram Micro Cloud Marketplace
03 How to Download and Install Mobile Agent on Mobile Devices
04 Downloading and Installing the Acronis Backup Client
05 Acronis Backup Client System Requirements
View all 9
Acronis - Volume Pricing/ Branding and White Labeling
5
01 Volume Pricing / Branding & White Labeling - Starter Guide
03 How to Purchase Acronis Volume Pricing Subscription from the Reseller Control Panel
04 FAQ - How Can I access Acronis Management Console from Reseller Control Panel (Single Sign On)?
05 FAQ-I purchased an Acronis Volume Pricing service plan (Tier 3) but have some pre-existing Acronis service plans, what happens to them?
06 How to: Create Administrator & Activate Acronis Management Console Account
Dropmysite (DMS)
68
01 Starter Guide - Dropmysite (DMS) - Starter Guide
02 How to Purchase Dropmysite from Reseller Control Panel
03 How to Purchase Dropmysite from Customer Control Panel
04 Customer Control Panel - About the Interface of Dropmysite
05 Customer Control Panel - Creating a Database Profile in Dropmysite
View all 68
Dropsuite - Email Backup and Archiving
1
CMP
Commvault - Metallic
2
01 How to place an order for Commvault - Metallic
02 How to manage Commvault - Metallic subscriptions
Cirrus - CT4
2
01 Cirrus - How to place an order
02 Cirrus - Subscription Management
Professional Services, Management and Training
AvePoint - Migration Suite
9
01. AvePoint - Cloud Backup Starter Guide
02. How to Purchase AvePoint from Unified Reseller Control Panel
03. How to Check the Provisioning Status of Your AvePoint Subscription Order
04. How to View the AvePoint Subscription
05. How to Change or Update Resource Limit for the Avepoint Subscription
View all 9
BitTitan – MSP Complete
17
01. BitTitan - Starter Guide
02. How to Purchase BitTitan from Reseller Control Panel
03. How to Purchase BitTitan from Customer Control Panel
04. Getting Started with BitTitan - Onboarding
05. How to Login to BitTitan Account
View all 17
Pluralsight
1
01 How to purchase Pluralsight products
Digital Marketing Solutions
Ecwid - Online Store
12
01 Ecwid_Starter Guide
02 How to: Subscribe to Ecwid
03 How to purchase Ecwid from Customer Control Panel
04 How to create a store in Ecwid in Customer Control Panel
05 How to manage store from Ecwid
View all 12
SiteLock
7
01 SiteLock - Starter Guide
02 How to Purchase SiteLock from Ingram Micro Reseller Control Panel
03 How to Purchase SiteLock from the Customer Control Panel
04 How to Link Your Domain to SiteLock
05 How to: Associate your SiteLock Service with a Domain/Website
View all 7
Industry Solutions
Microsoft Office 365 Charity
1
How to place an order for Office 365 Charity from Reseller Control Panel
O365-Academics : Microsoft Office 365 - Education
1
CMP
FAQ - Microsoft EOL Subscription
1
FAQ - EOL Subscription for Microsoft
Ingram Micro Services
Comms Care
2
01 Comms Care - How to place an order
02 Comms Care - Subscription Management
Connect
Microsoft 365 Connect
7
01 Microsoft 365 Connect – Purchasing Microsoft Connect Subscription for a New Customer Tenant
02 Microsoft 365 Connect – Purchasing Microsoft Connect Subscription for an Existing Customer
03 How to Purchase a Connect Microsoft Perpetual Subscription
04 How to Purchase a Connect Microsoft Software Subscription
05 How to Increase or Decrease the Number of Licenses for Microsoft 365 Connect Subscriptions
View all 7
Connect
14
01 Connect - Vendor Escalation Contact Information
02 How to – Setup Connect
03 How to - Preview the Setup of Connect
04 How to Purchase a Connect Subscription from the Ingram Micro Cloud Marketplace
05 How to Activate the Connect Subscription
View all 14
Release Notes
