Overview

This article will provide you the information about ‘How to Submit Subscription Cancellations through the Reseller Control Panel.’

Process

Below you will find step-by-step instructions to submit a subscription cancellation for your end customer through the Reseller Control Panel.

Note: If you have given your customer full Customer Control Panel access, they can submit cancellations there by following the instructions in this article.

1) Log in to the Reseller Control Panel.

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2) Click on Customers options of the menu.

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3) Click on the Subscriptions option under the Customers tab

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4) Type in the Customer ID or subscription number you want to cancel and then click on the subscription

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5) Click on the mceclip4.png box and then on the dropdown option Cancel Subscription.

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6) Fill in the Cancellation Options and enter a comment. Click Confirm to continue.

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7) You’ll see this window showing a subscription cancellation order is being processed. Copy the cancellation order number.

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8) One of our Local Sales Representatives will contact you within one Business Day except on Holidays/ Weekends in order to approve your cancellation request.

Conclusion

This article has provided information about ‘Submitting subscription Cancellations through the Control Panel.’