If a Customer has an order that stuck in ‘Waiting for Payment’ or ‘No Payment Method Attached’ status, check if the concerned Customer has any open invoices against their records on the Reseller Control Panel (RCP).
1) On the ‘Customers’ page, select the customer by click on the name
2) The Customer’s Account page opens
Fig. 1
3) Select ‘Documents’ tab
Fig. 2
4) The Customer’s account with Documents table opens
Fig. 3
5) Click the Add New Payment button
Fig. 4
6) The Customer’s account page with a payment method form opens
Fig. 5
7) Click the search ( 
) button
8) The Payment Methods screen pops open
Fig. 6
9) Select the ‘External Payments Collection’ payment system
10) Click the Next>> button
Fig. 7
11) The ‘Add New Payment. Step 2/3.’ page opens
Fig. 8
12) Tick the checkbox at the top of the table so that all documents listed under ‘Unprocessed Orders’ will be selected
Fig. 9
13) Click the Next >> button
14) The ‘Add New Payment. Step 3/3.’ page opens, where the total is automatically calculated and displayed in the ‘Total’ field
Fig. 10
15) Click the Finish button
16) The Customer’s Account page ‘Documents’ table gets updated with the payment which is on ‘Hold’ status
Fig. 11
17) The payment will have a ‘Hold’ status
18) To release the payment, select the payment in the documents table
Fig. 12
19) The ‘Payment <details>’ page opens
Fig. 13
20) Click on the Charge Credit Card button
Fig. 14
This will automatically clear all open invoices and the ‘Processing Status’ updates to ‘Money Captured’
Fig. 15
The created payment will be automatically applied to all open invoices and unprocessed orders for this Customer.