mceclip0.pngOverview

If you have created a customer account mistakenly or created a duplicate customer account, to save yourself from the conflict you can cancel the customer account from the reseller control panel.

Follow the below steps to terminate/ cancel the customer account created/ added mistakenly.

mceclip1.png Process

  1. Login to the Ingram Micro Reseller Control Panel and click on the Classic Panel.

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  1. Click on the Billing option at the top right corner to switch the Billing mode.

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  1. Click on the Customers from the left side menu.

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  1. You will get the list of the available customers.

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  1. Click on the Customer Account Name you want to cancel/ terminate.

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  1. You will see the General Information of the selected customer account.

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  1. Scroll down and click on the Cancel Account button.

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  1. You will be prompted to the cancellation page. Provide your comment select the Reason Code and click Place Cancellation Order.

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  1. As the order will be completed, the customer account status will change to Cancelled.

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