With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support employees available to provide end-customers with product support for all of their Microsoft Office 365 products and subscriptions.
Important
1. These contact details must be used by end-customers only. For resellers, we have separate contact details which are listed here - Modern Support - Contact Directory.
2. These contact details must be used by end-customers only when they need product support for their Microsoft Office 365 products and subscriptions. For any other type of support, please contact the reseller/partner you bought the subscription from.
Support Hours
End-customers can access Modern Support during:
- Local business hours, to log issues/requests with any type of severity.
- Off-business hours & holidays, to log critical issues.
Support Channels
End-customers can access Modern Support via Email or Phone using the details mentioned in the table below.
| Country | Phone | Local Business Hours | |
|---|---|---|---|
| Australia | office365.au@cloud.im | 1-800-579-082 | 9:00 am - 5:00 pm |
| Austria | office365.at@cloud.im | 0800 232976 | 8:30 am - 5:00 pm |
| Bahrain | office365.me@cloud.im | 8000 6156 | 9:00 am - 6:00 pm |
| Belgium | office365.Benelux@cloud.im | 0800 75 164 | 9:00 am - 5:30 pm |
| Brazil | office365.br@cloud.im | 8008920306 | 8:00 am - 5:00 pm |
| Canada | office365.ca@cloud.im | 1-866-468-9622 | 9:00 am - 5:00 pm |
| Chile | office365.cl@cloud.im | 1230 020 9749 | 8:00 am - 5:00 pm |
| Colombia | office365.co@cloud.im | 57-17942523 | 8:00 am - 5:00 pm |
| Egypt | office365.me@cloud.im | 0800 006 0136 | 9:00 am - 6:00 pm |
| France | office365.fr@cloud.im | 0805 080 723 | 9:00 am - 5:30 pm |
| Germany | office365.de@cloud.im | 0800-182-3230 | 8:30 am - 5:00 pm |
| Hong Kong | office365.hk@cloud.im | 800-930-280 | 8:00 am - 5:00 pm |
| India | office365.in@cloud.im | 000 800 0501 413 | 9:00 am - 6:00 pm |
| Italy | office365.it@cloud.im | 800 942 036 | 8:00 am - 5:00 pm |
| Jordan | office365.me@cloud.im | 0800 23147 | 9:00 am - 6:00 pm |
| Kuwait | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
| Lebanon | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
| Malaysia | office365.my@cloud.im | 1-800-81-9963 | 8:00 am - 5:00 pm |
| Mexico | office365.mx@cloud.im | 01-800-099-0271 | 8:00 am - 5:00 pm |
| Netherlands | office365.Benelux@cloud.im | 0800 0226354 | 9:00 am - 5:30 pm |
| New Zealand | office365.nz@cloud.im | 800480278 | 8:00 am - 5:00 pm |
| Oman | office365.me@cloud.im | 800 77245 | 9:00 am - 6:00 pm |
| Pakistan | office365.me@cloud.im | 00800-90-044-395 | 9:00 am - 6:00 pm |
| Qatar | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
| Saudi Arabia | office365.sa@cloud.im | 800 850 0761 | 9:00 am - 6:00 pm |
| Singapore | office365.sg@cloud.im | 800-120 7173 | 8:00 am - 5:00 pm |
| South Africa | office365.me@cloud.im | 0-800-980-469 | 9:00 am - 6:00 pm |
| Spain | office365.es@cloud.im | 900 905 441 | 9:00 am - 6:00 pm |
| Sweden | office365.se@cloud.im | 020 12 74 50 | 10:00 am - 6:00 pm |
| Switzerland | office365.ch@cloud.im | 800563148 | 8:30 am - 5:00 pm |
| Turkey | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
| United Arab Emirates | office365.me@cloud.im | 800 0320036 | 9:00 am - 6:00 pm |
| United Kingdom | office365.uk@cloud.im | +44 808 175 1499 | 9:00 am - 5:30 pm |
| United States | office365.us@cloud.im | 1-855-660-6225 | 6:00 am - 8:00 pm |