To deliver a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support initiative. This new initiative includes certified local Ingram Micro support employees who can provide end customers with product support for all their Microsoft Office 365 products and subscriptions.
Important!
• These contact details must be used by end-customers only. For resellers, we have separate contact details which are listed in the article Modern Support - Contact Directory.
• These contact details must be used by end-customers only when they need product support for their Microsoft Office 365 products and subscriptions. For any other type of support, please contact the reseller/partner you bought the subscription from.
Support Hours
End-customers can access Modern Support during:
- Local business hours: Log issues/requests with any severity.
- Off-business hours & holidays: to log critical issues.
Support Channels
End-customers can access Modern Support via Email or Phone using the details in the table below.
Country | Phone | Local Business Hours | |
---|---|---|---|
Australia | office365.au@cloud.im | 1-800-579-082 | 9:00 am - 5:00 pm |
Austria | office365.at@cloud.im | 0800 232976 | 8:30 am - 5:00 pm |
Bahrain | office365.me@cloud.im | 8000 6156 | 9:00 am - 6:00 pm |
Belgium | office365.Benelux@cloud.im | 0800 75 164 | 9:00 am - 5:00 pm |
Brazil | office365.br@cloud.im | 8008920306 | 8:00 am - 5:00 pm |
Canada | office365.ca@cloud.im | 1-866-468-9622 | 9:00 am - 5:00 pm |
Chile | office365.cl@cloud.im | 5680-091-4141 | 8:00 am - 5:00 pm |
Colombia | office365.co@cloud.im | 57-17942523 | 8:00 am - 5:00 pm |
Egypt | office365.me@cloud.im | 0800 006 0136 | 9:00 am - 6:00 pm |
France | office365.fr@cloud.im | 0805 080 723 | 9:00 am - 5:30 pm |
Germany | office365.de@cloud.im | 0800-182-3230 | 8:30 am - 5:00 pm |
Hong Kong | office365.hk@cloud.im | 800-930-280 | 9:00 am - 5:00 pm |
India | office365.in@cloud.im | 0008000404701 | 9:00 am - 5:00 pm |
Italy | office365.it@cloud.im | 800 942 036 | 9:00 am - 5:30 pm |
Jordan | office365.me@cloud.im | 0800 23147 | 9:00 am - 6:00 pm |
Kuwait | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
Lebanon | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
Malaysia | office365.my@cloud.im | 601800810821 | 9:00 am - 5:00 pm |
Mexico | office365.mx@cloud.im | 01-800-099-0271 | 8:00 am - 5:00 pm |
Netherlands | office365.Benelux@cloud.im | 0800 0226354 | 9:00 am - 5:00 pm |
New Zealand | office365.nz@cloud.im | 800480278 | 8:00 am - 5:00 pm |
Oman | office365.me@cloud.im | 800 77245 | 9:00 am - 6:00 pm |
Pakistan | office365.me@cloud.im | 00800-90-044-395 | 9:00 am - 6:00 pm |
Qatar | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
Saudi Arabia | office365.sa@cloud.im | 800 850 0761 | 9:00 am - 6:00 pm |
Singapore | office365.sg@cloud.im | 658008528708 | 9:00 am - 5:00 pm |
South Africa | office365.me@cloud.im | 0-800-980-469 | 9:00 am - 6:00 pm |
Spain | office365.es@cloud.im | 900 905 441 | 9:00 am - 6:00 pm |
Sweden | office365.se@cloud.im | 020 12 74 50 | 10:00 am - 6:00 pm |
Switzerland | office365.ch@cloud.im | 800563148 | 8:30 am - 5:00 pm |
Turkey | office365.me@cloud.im | N/A | 9:00 am - 6:00 pm |
United Arab Emirates | office365.me@cloud.im | 97180006512121 | 9:00 am - 6:00 pm |
United Kingdom | office365.uk@cloud.im | +44 808 175 1499 | 9:00 am - 5:30 pm |
United States | office365.us@cloud.im | 1-855-660-6225 | 6:00 am - 8:00 pm |