• New MSPs

  • On-Prem
  • Cloud
• Existing MSPs

New MSPs

After ordering licenses from Ingram Micro's marketplace, you must complete the following:

1. Accept invitation email to EMA to configure the first user
2. Add any additional users that require access to licenses and provide the proper access rights
   • Add EMA user: https://help.eset.com/ema/2/en-US/add_user.html
   • Assign user access rights in EMA: https://help.eset.com/ema/2/en-US/add_user.html?permissions.html

On-Prem

1. If you are using an On-Prem installation of ESET PROTECT, please ensure that the pre-requisites are met
   • https://help.eset.com/msp_getting_started/en-INT/protect_requirements.html 
2. Then complete one of the following installation steps:
   • Windows: https://support.eset.com/en/kb7741-getting-started-with-eset-protect-windows#prerequisites 
   • Linux: https://support.eset.com/en/kb7742-getting-started-with-eset-protect-linux
   • Virtual Appliance: https://help.eset.com/protect_deploy_va/10.0/en-US/index.html 
3. Next, import the licenses to the ESET PROTECT Server
   • Import licenses to ESET PROTECT: https://help.eset.com/protect_admin/10.0/en-US/?msp_import.html 
4. After adding the licenses, you can continue with the deployment process by either using the MSP setup option or any of the other deployment options:
   • MSP Customer Setup: https://help.eset.com/protect_admin/10.0/en-US/msp_company.html 
   • Add Computers: https://support.eset.com/en/kb7649-add-client-computers-in-eset-protect     
   • Agent Deployment: https://support.eset.com/en/kb7655-deploy-the-eset-management-agent 
5. Any additional licenses provisioned will automatically show in the ESET PROTECT Server if the user that imported the licenses has read/write access to the customer in EMA.
   • If the licenses are not showing, verify the user used to import the licenses to ESET PROTECT has access to the customer or completes a license synchronization from the license management section.
     • To know more about License Management, please go to the link: https://help.eset.com/protect_admin/10.0/en-US/admin_license_management.html 

Cloud

• If you have provisioned a cloud-eligible license, please complete the activation process in the EMA portal
  1. Log in to EMA2 as a user with Write access (or the initial EMA user that was created during license provisioning)
  2. Click the activate button on the ESET PROTECT Cloud tile
     • If no tile is shown, verify they have a cloud-eligible license: https://help.eset.com/protect_cloud/en-US/cloud_eligible_licenses.html 
  3. Select the data center location and select the I agree to the Agreement check box and click Activate.
  4. After the activation process is complete login to ESET PROTECT Cloud: https://help.eset.com/ema/2/en-US/access_cloud.html 
• If additional users require access to ESET PROTECT Cloud they must first be created in EMA
  1. Create a new user in EMA: https://help.eset.com/ema/2/en-US/add_user.html
  2. Add permissions to ESET PROTECT Cloud: https://help.eset.com/ema/2/en-US/cloud_custom_permissions.html
  3. Add the new user during the MSP customer setup wizard: https://help.eset.com/protect_cloud/en-US/msp_company.html
  4. New users can also be added or modified in the More > Access Rights > Users menu of ESET PROTECT Cloud: https://help.eset.com/protect_cloud/en-US/msp_users.html 
• Next, you can complete the desired deployment process: https://help.eset.com/protect_cloud/en-US/msp_process.html 

Existing MSPs

Your account should have already been migrated to the new version of EMA.

• If you place an order for a new license, you will have to verify that existing EMA users have the proper rights to view and access the licenses. If a new user requires access, they will have to be created in the EMA portal by a user with current write access to the MSP and assigned the proper permissions.
  1. Create a new user in EMA: https://help.eset.com/ema/2/en-US/add_user.html
  2. Assign user access rights in EMA: https://help.eset.com/ema/2/en-US/add_user.html?permissions.html
• If the licenses are not showing in the ESET PROTECT or older management console it may be required to import the license with a user with proper access rights and/or upgrade to ESET PROTECT
  1. Import license: https://help.eset.com/protect_admin/10.0/en-US/admin_license_management.html 
  2. Upgrade to ESET PROTECT: https://help.eset.com/protect_install/10.0/en-US/upgrade_procedures.html 
  3. Migrate to ESET PROTECT Cloud: https://help.eset.com/protect_cloud/en-US/migration.html

Please refer to the article: ESET: FAQs for the Frequently Asked Questions about ESET licenses.