1) Log in to your Dropmyemail Re-seller Support Panel
2) Select the main menu option ‘Help’
3) On the ‘Help – Dropmyemail Team Support’ page, you will find a list of all tickets that have been created
 | Each ticket shows the following information: 1) Reference ID 2) Topic 3) Mailbox Account 4) Content 5) Status 6) Created on and 7) Action
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4) Look under ‘Status’ to know if a ticket is ‘Open’ or ‘Closed’
5) Click on the View button to see the ticket’s details
The various interactions on the ticket are tracked.
 | 1) Click the Mark This Ticket as Closed button to change the status to ‘Closed’
2) Click the Add new message to this ticket button to track any changes |