Once you have created users and enabled Lync on their accounts, they will need to download the Lync application onto their machine. Follow the instructions below to understand how to download the Lync application through the Customer Control Panel.
1) Log in to your Customer Control Panel and select the correct subscription from the drop-down menu at the top, right-hand side of the page.
2) Navigate to the Lync tab, and then to the Documentation & Help sub-tab. Click Download Lync Application.
3) Select the appropriate Lync application for your machine to begin the download.
Note: the application can also be downloaded from Microsoft’s website at the following locations:
4) Click the red button to begin the download.
5) Select Save File.
6) Once the download finishes, open the file to begin the installation wizard.
7) When prompted, select Install Now for basic setup.
The client takes a few minutes to install and you will need to reboot your machine when it is done. After rebooting, you will be able to start the application and configure your account.
Configuring Microsoft Lync 2013 – Automatic
Once you have installed the Microsoft Lync 2013 client on your machine, you need to configure your account on it to use it. Follow the instructions below to configure your account.
1) Open up the Microsoft Lync 2013 program.
2) Check User recommended settings and click Accept.
3) Enter your username (email address) and click Sign In.
4) When Lync locates your server, check Always trust this server, do not show me this again, then click Connect.
5) Next you will need to enter your password. This is the password that was chosen when the user was created. Enter your password and click Sign In.
You are now signed in to Lync 2013.
Configuring Microsoft Lync 2013 Client Manually
Configuring the Microsoft Lync client is usually done automatically.
However, if the automatic configuration does not work for your account, you will need to do it manually. The instructions below explain how to configure your Lync client manually.
Microsoft Lync 2013 for Windows
1) Find the external Lync access server name and port in the POA Customer Control Panel:
2) Switch to the 'Microsoft Lync 2013' tab
3) Click 'Settings':
4) Remember the values in the 'Configuration' section:
5) Note: if you do not have access to the 'Settings' menu in the POA Customer Control Panel, ask your Parallels Automation account administrator to provide the Lync server name and port.
6) Run the Microsoft Lync 2013 application, and click on the 'Configuration' icon:
7) Specify the 'Sign-in address' and click the 'Advanced' button:
8) Specify the external server name and port, and then click 'OK' twice:
9) Click on the 'Sign-in' button in the main Lync 2013 application window.
Microsoft Lync for Mac 2011
1) Find the external Lync access server name and port in the POA Customer Control Panel:
2) Switch to the 'Microsoft Lync 2013' tab
3) Click 'Settings':
4) Remember the values in the 'Configuration' section:
5) Note: if you do not have access to the 'Settings' menu in the POA Customer Control Panel, ask your Parallels Automation account administrator to provide the Lync server name and port.
6) Set Configuration Settings for Lync for Mac
7) In this section, we will walk through the set up of some common configuration settings for Lync for Mac Client software, such as changing the sign-in address, changing settings related to Microsoft Exchange Server, and changing settings for Microsoft Outlook.
8) Start the Microsoft Lync for Mac, and then click the Command and the ',' (comma) keys combination to set the application preferences.
9) Or
10) Start the Microsoft Lync for Mac, and then click Lync in the top menu options.
11) In the Lync menu, click Preferences.
12) Click the Account tab to display the email address or SIP URI:
13) If required, select 'Show me as away when I am Inactive for this many minutes', and then select the number of minutes in the drop-down box.
14) If required, select the appropriate check boxes for Microsoft Exchange and Microsoft Outlook.
15) For advanced troubleshooting, do the following steps:
16) Click 'Edit' in the 'Server Settings' section to manually enter the Lync server name for both internal and external use. Manual configuration can help to troubleshoot DNS name resolution issues. Enter the values obtained in the first step (<External server name>:<External server port>) in both fields.
17) You can also enable Kerberos authentication for Lync for Mac:
18) Note: When connected to the internal corporate network (LAN), to enable Kerberos authentication for Lync for Mac, verify that the Kerberos plug-in has been enabled in Mac OS X and is working correctly.
After going through the instructions in this starter guide, you should now understand how to add Lync to your hosting subscription, enable Lync for your users, download the Lync client and configure users’ accounts in the clients. For more information on how to use Lync 2013, please see our Knowledge Base at https://ingrammicro-assist.freshdesk.com/en/support/solutions.