To change the credentials of a user for ESET, follow the below steps:
1) Login to the ESET Security Management Console with Admin Credentials.
2) Based on your version, go to the below article and reset the credentials for the user(s):
- For v7.1: https://help.eset.com/esmc_admin/71/en-US/admin_ar_assign_user_a_permission_set.html
- For v6.5: https://help.eset.com/era_admin/65/en-US/admin_ar_assign_user_a_permission_set.html
You will get the option to change the version at the top right corner of the screen in the ESET help-center.