This article will provide you with the necessary information and instruction about processing the Sophos orders stuck in “Long Running Operations” State.

Sophos is a Connect product subscription, which means you have to manually process the order by full filling the requirement of Sophos.


  1. Sign up as a Sophos Reseller - sophos.com/msp
  2. Once approved and have received portal access, log into the partner portal https://www.sophos.com/en-us/partners.aspx
  3. Select “Manage Sophos Central” which redirects to the Partner central dashboard login.


  1. Select “Settings and Policies” > API Credentials


  1. Select “API Credentials”
  2. Select “Add Credentials”


  1. Create the credential- “Ingram Marketplace” recommended.


  1. A client ID will be generated and will be required to set up reseller account on the Ingram Marketplace


  1. Log into the Ingram marketplace and select the MSP Connect Sophos plan


  1. Proceed through purchasing steps, for the initial set up, use your company as the customer


  1. Complete the purchase process.


  1. Access the classic panel from the Top Right Corner of the Reseller Control Panel.


  1. Select “Products” on the far-left column


  1. Click on the  “Requires Attention” button which will redirect to the credentials page


  1. Insert credentials and click submit.


Sophos Central ID- Email used to log into Sophos

Sophos central client ID & Sophos Central Client secret available in Sophos portal (Shown Below)



  1. Go to classic, select products, verify status shows “Ready.” Set up is now complete


  1. The credentialing process is required 1 time only.
  2. New customers simply select the Sophos plan in the marketplace, “add to existing” or “create a customer” and “purchase” the pay as you go plan.
  3. Once the purchase has completed, the customer details and information will auto-populate into the Sophos Central Portal. All licensing will be deployed via the Sophos Portal.