Troubleshooting

  1. Known issues for latest versions of ESET business products

  2. How to create a log to send to ESET Technical Support

Installation/Deployment

  1. I receive the error message “A system restart from a previous installation or update is pending and cannot continue” while installing ESET 

  2. ESET PROTECT ports used

  3. Create databases and database user accounts for ESET PROTECT

  4. Install Microsoft SQL Server (database) and ESET PROTECT Server on separate computers

  5. Upgrade MS SQL Server Express with ESET PROTECT

  6. Use Windows authentication for connection to SQL Server database in ESET PROTECT 

  7. Install ESET PROTECT on Linux and connect it to SQL Server on Windows

  8. Reset the ESET PROTECT Web Console password

  9. Change the port used by the ESET PROTECT Web Console

  10. ESET PROTECT Web Console does not load

  11. Apache Tomcat is not running - troubleshooting

  12. Set up an HTTPS/SSL connection for ESET PROTECT

  13. "An unexpected error has occurred" when accessing the Web Console

  14. Stop or restart the ESET PROTECT Server service

  15. Open ESET PROTECT or ESET PROTECT Cloud Web Console

  16. Add product licenses in ESET PROTECT

  17. ESET Management Agent deployment troubleshooting

  18. ESET Management Agent connection troubleshooting

  19. Deploy or upgrade ESET endpoint products using ESET PROTECT

  20. ESET PROTECT repository is not working

  21. ESET PROTECT wake up calls not working

  22. ESET PROTECT virtual appliance diagnostic log

  23. ESET PROTECT windows log location

Product Activation

  1. Resolve ACT or ECP errors during activation

  2. Automate the activation of ESET Dynamic Threat Defense (EDTD) with ESET PROTECT

  3. Activate ESET business products using ESET PROTECT

  4. Activate ESET business products offline (8.x – 10.x)

  5. Ports and addresses required to use your ESET product with a third-party firewall

Module Updates

  1. Disable Apache HTTP Proxy when the modules update fails in ESET PROTECT

  2. Configure endpoints to use different update settings depending on the network they are connected to using ESET PROTECT

  3. Error downloading update file in ESET Endpoint Security or ESET Endpoint Antivirus

  4. How to enable pre-release updates in ESET endpoint products

  5. Troubleshooting for "Module’s update failed" message

  6. Configure an ESET endpoint product to function as a Mirror server (9.x - 10.x)

  7. Ports and addresses required to use your ESET product with a third-party firewall