With the goal of delivering a best-in-class support experience for our valuable partners, Ingram Micro Cloud has launched a new Modern Support experience. This new initiative includes certified local Ingram Micro support employees available to provide end-customers with product support for Microsoft Azure subscriptions.


Important
1. These contact details must be used by end-customers only. For resellers, we have separate contact details which are listed here - Modern Support - Contact Directory.

2. These contact details must be used by end-customers only when they need product support for their Microsoft Azure subscriptions. For any other type of support, please contact the reseller/partner you bought the subscription from.


Support Hours

End-customers can access Modern Support during:

  1. Local business hours, to log issues/requests with any type of severity.
  2. Off-business hours & holidays, to log critical issues.

 

Support Channels

End-customers can access Modern Support via Email or Phone using the details mentioned in the table below.


CountryEmailPhone

Local Business Hours

Australiaiaasusersupport.au@cloud.im
0800 72 546
9:00 am - 5:00 pm
Austriaiaasusersupport.at@cloud.im
0800 281603
8:30 am - 5:00 pm
Belgiumiaasusersupport.benelux@cloud.im
0800 72 546
9:00 am - 5:30 pm
Braziliaasusersupport.br@cloud.im
0800 900 0364
8:00 am - 5:00 pm
Canadaiaasusersupport.ca@cloud.im
1-844-238-7337
9:00 am - 5:00 pm
Franceiaasusersupport.fr@cloud.im
0 805 98 80 36
9:00 am - 5:30 pm
Germanyiaasusersupport.de@cloud.im
0800 1801535
8:30 am - 5:00 pm
Indiaiaasusersupport.in@cloud.im
000 800 0501 582
9:00 am - 6:00 pm
Mexicoiaasusersupport.mx@cloud.im
800 681 6708
8:00 am - 5:00 pm
Netherlandsiaasusersupport.benelux@cloud.im
0800 0230154
9:00 am - 5:30 pm
New Zealandiaasusersupport.nz@cloud.im
64 800453937
8:00 am - 5:00 pm
Spainiaasusersupport.es@cloud.im
900 876 085
9:00 am - 6:00 pm
Swedeniaasusersupport.se@cloud.im
020 12 75 26
10:00 am - 6:00 pm
Switzerlandiaasusersupport.ch@cloud.im
0800 563 004
8:30 am - 5:00 pm
United Kingdomiaasusersupport.uk@cloud.im
44 808 175 0975
9:00 am - 5:30 pm
United Statesiaasusersupport.us@cloud.im
1-833-558-0808
6:00 am - 8:00 pm